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Refund Policy
Thank you for shopping at QueensVesture. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a refund or exchange subject to the terms and conditions outlined in this Refund Policy.
To be eligible for a refund, you must meet the following criteria:
- You must submit a refund request within 3 days from the delivery date.
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned in its original packaging, including any tags or labels.
We strive to process refunds as quickly as possible. However, the timeframe for receiving your refund may vary depending on the payment method and your financial institution. Generally, refunds are processed within 2 to 3 days from the date we receive the returned item(s).
If you wish to exchange an item for a different size, color, or style, please follow the refund process outlined above and indicate your preference for an exchange. We will do our best to accommodate your request based on product availability. Additional shipping charges may apply for exchanges.
If you have any questions or concerns about our refund policy or need assistance with a refund or exchange, please contact our customer support team at ask@queensvesture.com We are here to help!
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