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Frequently Asked Questions
We strive to process and ship orders as quickly as possible. The processing time may vary depending on the specific product and customization options chosen. Typically, orders are processed within 2- 5 business days. Once your order is processed, the shipping time will depend on the shipping method selected during checkout.
We accept a variety of payment methods to provide you with convenience and security. You can make payments using major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added flexibility.
Yes, you can track the status of your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track your package and monitor its delivery progress.
To ensure you select the correct size for your clothing item, we provide a detailed sizing guide on our website. Please refer to the sizing guide specific to each product to find accurate measurements and guidance on selecting the right size.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a refund or exchange. Please refer to our Refund Policy for detailed information on the eligibility criteria and the refund process.
If you have any questions, or concerns, or need assistance, our customer support team is here to help. You can reach us at ask@queensvesture.com, and we will respond to your inquiry as soon as possible.
Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the list of available shipping destinations. Please note that international shipping may be subject to additional customs fees, taxes, or import duties imposed by your country’s customs authorities. These fees are the responsibility of the recipient.
We understand that circumstances may change, and you may need to cancel or modify your order. Please contact our customer support team as soon as possible with your order details, and we will do our best to accommodate your request. However, please note that once an order is processed and shipped, we may not be able to make changes or cancellations.
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